Tollfree: 1300 732 949 18+ to purchase FREE Delivery

Customer services

Home / Customer services

Deliveries

Our dedication to quality service at KiwiCig™ extends to our shipping practices. We do our utmost to ensure that the orders are packaged securely and shipped out to our customers in time. Help us help you by verifying that the shipping
address you provided is correct before confirming the order and sending
us your payment.

Processing

Processing for most orders before shipping is completed within 1 business day after we receive payment confirmation. Payment by online banking except
Kiwibank online banking cannot be checked until the next business day. Orders placed before 2:30PM from Monday to Friday will ship on the same day. Orders with Overnight shipping service placed on Friday after 3:00PM will not ship until Monday.

Delivery time

Once your order has been packed and ready to ship, you will be emailed a
tracking number, which can be tracked online. Please allow up to 2 days for
delivery domestically (Within NZ), or 1 week internationally.

Shipping cost

We have the lowest shipping prices. To check the shipping cost for your ordering items you can just put the ordering items in your shopping cart and then you will know exactly the shipping cost with your shipping address before confirming your order by the payment.

$19.95 per consignment — anywhere in Australia — for orders under $200.

Free shipping

When your ordering value more than $AU 200 you will get a free shipping anywhere in Australia

Our products are not subject to GST – although customers should keep the value of each order below $AU 1000 to avoid customs fees

Return

Return policy

We stand behind the quality of our product and committed to service excellence in everything that we do. Your satisfaction is extremely important to us and we do
everything in our power to promptly address your needs.

Please choose your purchase carefully as a refund will not be provided if you change your mind or if the item does not meet your personal expectations.

Replacements

If the goods you receive are damaged or faulty, you must report any damages or faults within three working days. KiwiCig™ does not refund any shipping costs. Also, we do not pay the cost of shipping products back to us. For health and
sanitary reasons electronic cigarette cartridges are not returnable.

Warranties

Different batteries have different warranties, usually ranging from one to three months.

  • Standard and Long batteries will not be replaced after One Month of
    purchasing.
  • Max Batteries will not be replaced after Two Months of purchasing.

Our warranty does not cover:

  • Normal wear and tear
  • Misuse, abuse, neglect or careless storage
  • Unauthorised repairs

Join our Newsletter

Sign up now to recieve our newsletter
and special offers.